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FREQUENTLY ASKED QUESTIONS

How long will my delivery take?
All orders are currently dispatched the same day or the next business day from our warehouse. Once your item has been dispatched you will receive an email notification with a unique tracking code.
How does your Australian Delivery service work?
We are partnered with Australia Post to ensure safe & secure delivery of your items. All items are trackable and have the option to require signature on delivery. Please note the tracking number may not be valid immediately. Once the parcel is accepted by Australia Post the tracking number will be valid.
Can I have my order shipped internationally?
No. We currently only ship to Australia.
Do you have Click and Collect?
Click and Collect is not currently available.
What is your returns policy?

We are committed to customer satisfaction. We hope you love your order, but
if you are not completely satisfied with your purchase we accept returns
for store credit only. Simply return it to us within 30 days via our
returns process.


We do not accept exchanges. If you would like to order a different size,
return your merchandise as soon as possible and we will issue you store
credit if the items are deemed eligible according to the return
requirements laid out below. Store credit can be used to order a different
size or any of our other products.


Return Requirements:

  • Merchandise must be returned within 30 days of the
    order delivery date.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • Merchandise must have all tags, including any hangtags, attached.
  • Any products marked ‘FINAL SALE' cannot be returned.
  • All footwear returns must include the original box in its original
    condition, without postal labels.

Please note if you paid for shipping at the time of your original order,
you will not be credited the cost of shipping when we receive your return.

We Are Easy is not responsible for the cost of return shipping.

Can I return item/s for exchange?
We do not accept exchanges. If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit if the items are deemed eligible according to the return requirements laid out below. Store credit can be used to order a different size or any of our other products.
Do I pay the postage costs when returning something to We Are Easy?
Postage costs must be paid by the customer. We Are Easy is not responsible for the cost of return shipping.
Can I cancel or change my order?
Our orders are processed and shipped fast. As a result, we are unable to cancel or change your order once it has been allocated. However, you are welcome to return your order/items for a refund once you receive it.
What payment types do you accept?
Our secure payment system accepts all major credit cards.
Can I purchase a eGift Card/Voucher for the online store?
We do not currently have gift cards available for purchase.
Are We Are Easy products in Australian or USA sizes?
Our products are in AU sizes.
Can I purchase directly from the Warehouse?
No. We are 100% online sale only.
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